Mind, service quality, relationship with airlines
Abstract
The study examines the relationships between passengers’ mindfulness, airline service quality, customer relationship quality and loyalty with the airlines of their choice. Service quality was modelled as a moderator between mindfulness and the proposed criterion variables. To capture a wide range of passengers, the study conducted a survey that was undertaken at departure gates within a European airport. Data were collected from passengers who...
Paper Details
Title
Mind, service quality, relationship with airlines
Published Date
Mar 2, 2021
Volume
31
Issue
1
Pages
212 - 234
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