Catherine Prentice
Griffith University
Customer retentionAdvertisingService qualityBusinessLoyalty business modelPsychologyMarketingEmotional intelligenceJob performancePersonalityTourismConsumer behaviourCustomer engagementLoyaltyContext (language use)Service (business)Service delivery frameworkApplied psychologySocial psychologyModerationQualitative comparative analysis
93Publications
23H-index
1,280Citations
Publications 96
Newest
#2Xuequn Wang (ECU: Edith Cowan University)
#3Parikshat Singh Manhas (JU: University of Jammu)H-Index: 5
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#1Catherine Prentice (Griffith University)H-Index: 23
#2Mai Nguyen (Griffith University)H-Index: 1
Last. Bela Stantic (Griffith University)H-Index: 15
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Abstract In view of panic buying prevalence across countries during the COVID 19 pandemic, this study explores the external factors that may influence consumer engagement or disengagement with this buying behaviour and how they are related. Two studies were undertaken to achieve this research aim. The first was to explore these factors through a scale development processes. Three factors were revealed including (1) intervention and support from the government to combat and manage the pandemic, (...
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#1Fang ZhaoH-Index: 18
#1Fang Zhao (Staffordshire University)
Last. Annibal Scavarda (UNIRIO: Universidade Federal do Estado do Rio de Janeiro)H-Index: 12
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Tuna resources in the Western and Central Pacific Ocean are the world’s largest and most valuable fisheries of their type and are vital to the economy and the sustainable development of the region. However, the region witnesses a rapid decline in tuna resources and the depletion of species such as bigeye and yellowfin tunas, and overharvesting of the other species. This study investigated the collaborative management model used to manage migratory tuna resources. The study followed a case study ...
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#1Ting Jin (Griffith University)
#2Catherine Prentice (Griffith University)H-Index: 23
Last. Wei Shao (Griffith University)H-Index: 6
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Abstract This research draws upon self-termination and complexity theories and aims to identify the antecedent recipes for Chinese consumers' intention to purchase Chinese- (referred to as domestic) or non-Chinese (referred to as foreign) luxury brands. Two studies were undertaken. First, an online survey was undertaken to examine the antecedent conditions of luxury brand purchase. The opted conditions in this study include value perceptions, special occasions, and demographic profiles. An asymm...
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#1Catherine Prentice (Griffith University)H-Index: 23
#2Aaron Hsiao (Griffith University)H-Index: 8
Last. Sandra Loureiro (ISCTE-IUL: ISCTE – University Institute of Lisbon)H-Index: 28
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The study examines the relationships between passengers’ mindfulness, airline service quality, customer relationship quality and loyalty with the airlines of their choice. Service quality was model...
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#1Lian-Lian Hua (SYSU: Sun Yat-sen University)H-Index: 1
#2Catherine Prentice (Griffith University)H-Index: 23
Last. Xiaoyun Han (SYSU: Sun Yat-sen University)H-Index: 1
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Abstract Customer engagement has important implications for the organization. The study developed a typology to understand customer engagement and its relationship with corporate misconduct. Customer engagement is categorized into co-developing, augmenting, influencing, and mobilizing behaviors, which are typologized into organizational and peer engagement, with co-developing and augmenting behaviors classified as organizational engagement, and the remaining two as peer engagement. In view of a ...
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#1Catherine Prentice (Griffith University)H-Index: 23
#2Levent Altinay (Oxford Brookes University)H-Index: 47
Last. Arch G. Woodside (Curtin University)H-Index: 73
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In view of unprecedented severe impact of the COVID-19 on micro-, meso-, and macro-levels of the service sector around the world, the Service Industries Journal initiated this special issue, approa...
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#1Ying Chen (Griffith University)
#2Catherine Prentice (Griffith University)H-Index: 23
Last. Aaron Hsiao (Griffith University)H-Index: 8
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#1Shane Mathews (QUT: Queensland University of Technology)H-Index: 12
#2Catherine Prentice (Griffith University)H-Index: 23
Last. Edwina Luck (QUT: Queensland University of Technology)H-Index: 7
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Electronic word-of-mouth (eWOM) is an important marketing tool for achieving positive customer-related outcomes and firm performance. However, eWOM management is not well understood. This study explores how eWOM management can be utilized to optimize firm performance. Using a multiple case study approach, in-depth interviews were conducted with senior managers who were involved in the management of eWOM from nine hotels, and their websites and marketing materials were analyzed. eWoM digital plat...
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#1Michael Aswin Winardi (Griffith University)
#2Catherine Prentice (Griffith University)H-Index: 23
Last. Scott Keith W Weaven (Griffith University)H-Index: 25
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A systematic literature review of 29 emotional intelligence (EI) studies was performed, to examine where the studies were undertaken and what were the outcomes. The study further provides insights ...
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