Text mining for the evaluation of public services: the case of a public bike-sharing system
Abstract
This study conducted text mining analysis of the review text data (13,615 accounts) posted on SNS by users of the public bike-sharing service in South Korea. A total of 11,954 reviews were processed with SKT KoBERT and classified them either positive or negative. Subsequently, various text mining techniques were used to determine the factors affecting the users’ polarity. The study results revealed that the identification of the positive and...
Paper Details
Title
Text mining for the evaluation of public services: the case of a public bike-sharing system
Published Date
Jun 30, 2020
Journal
Volume
14
Issue
3
Pages
315 - 331
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