Soon-Goo Hong
Dong-a University
Empirical researchEngineeringWorld Wide WebBusinessGovernmentMarketingInformation systemWeb standardsCritical success factorWeb accessibilityProcess managementNegotiationOperations managementImplementationProduction (economics)Co-creationNegotiation systemPublic relationsComputer scienceKnowledge management
123Publications
12H-index
1,332Citations
Publications 121
Newest
#1Na-Rang Kim (Dong-a University)H-Index: 1
#2Soon-Goo Hong (Dong-a University)H-Index: 12
Abstract Responding to requests from citizens is an essential administrative service that affects the daily life of people. The drastic increase in the volume of citizen requests in recent years has necessitated on-going studies on the automatic classification of citizen requests due to the time, effort, and misclassification errors involved in manual classification. Even though there have been prior studies that have analyzed citizen requests according to topic and frequency, they ignore the co...
3 CitationsSource
#1Na Rang Kim (Dong-a University)H-Index: 2
#2Soon Goo Hong (Dong-a University)H-Index: 2
Last. Soon-Goo Hong (Dong-a University)H-Index: 12
view all 2 authors...
This study conducted text mining analysis of the review text data (13,615 accounts) posted on SNS by users of the public bike-sharing service in South Korea. A total of 11,954 reviews were processed with SKT KoBERT and classified them either positive or negative. Subsequently, various text mining techniques were used to determine the factors affecting the users’ polarity. The study results revealed that the identification of the positive and negative factors affecting service quality through an ...
2 CitationsSource
#1Freida Palma (University of Belize)H-Index: 2
#2Silvana Trimi (NU: University of Nebraska–Lincoln)H-Index: 21
Last. Soon-Goo Hong (Dong-a University)H-Index: 12
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Innovative new ideas are no longer bound by internal R&D efforts of the organisation. Many successful innovation ideas stem from external sources, especially engaged customers. This study investigates motivation triggers for customer participation in co-creation of value with the firm by using a dual-research approach: grounded theory to explore the factors that motivate customers to participate in value co-creation, and a survey to identify the primary triggers of customer value co-creation. Si...
14 CitationsSource
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#1Na-Rang Kim (Dong-a University)H-Index: 1
#2Soon-Goo Hong (Dong-a University)H-Index: 12
The purpose of this paper is to investigate tourism-related demands, inconveniences, and behavioral characteristics by analyzing civil complaints in Busan Metropolitan City. This study employs social network analysis (SNA) on 173 complaints to evaluate tourism-related civil complaints in Busan in 2016. Tourism-related complaints were divided into those from tourists to Busan and those of local residents. Tourists primarily complained about traffic inconveniences, taxi drivers and restaurant char...
Source
#1Na-Rang KimH-Index: 1
#2Soon-Goo HongH-Index: 12
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The purpose of this study is to analyze the parking-related civil complaints data that was registered in 2015 for Busan City in South Korea by using a social network analysis (SNA) method. Out of the approximately 2,000 civil complaints that were registered during 2015 in Busan City, 412 complaints were traffic-related and were chosen as the research sample. After extracting parking-related keywords from this sample, we conducted a degree centrality analysis using an SNA method. Parking difficul...
#1Pairin Katerattanakul (WMU: Western Michigan University)H-Index: 12
#2Soon-Goo Hong (Dong-a University)H-Index: 12
Last. Hwee-Joo Kam (UT: University of Tampa)H-Index: 5
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While websites are generally effective communication tools for information sharing, marketing, public relations, etc., people with disabilities and elderly individuals encounter considerable difficulty in accessing information through websites. To minimize this, countries around the world have made web accessibility compulsory by law and have implemented web accessibility certification programs. Therefore, the goal of this study is to analyze the effects of web accessibility certification on the...
1 CitationsSource
#1Soon-Goo HongH-Index: 12
#2Hyun Jong KimH-Index: 2
Last. Hyung-Rim ChoiH-Index: 2
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