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doi.org/10.1016/j.jbusres.2020.04.034
Other

The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms

Ran Huang
14
,
Sejin Ha
25
Journal of Business Research10.50
Volume: 121, Pages: 616 - 627
Published: May 7, 2020
Abstract
No abstract.
Paper Fields
Paper Details
Title
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
DOI
doi.org/10.1016/j.jbusres.2020.04.034
Published Date
May 7, 2020
Journal
Journal of Business Research
Volume
121
Pages
616 - 627
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