Pushing forward high-performance work systems in the hotel industry: A procedural-justice climate to promote higher unit-level outcomes
Abstract
In this study, we examine how the high-performance work system (HPWS) can be used to promote positive employee behavior leading to higher organizational service performance in the hotel industry. Specifically, we suggest that the collective organizational citizenship behavior (OCB) of employees links the HPWS to organizational service performance, and a stronger procedural-justice climate of a hotel strengthens the relationship between the HPWS...
Paper Details
Title
Pushing forward high-performance work systems in the hotel industry: A procedural-justice climate to promote higher unit-level outcomes
Published Date
Dec 1, 2021
Journal
Volume
87
Pages
104385 - 104385
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