Tourism Management
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Abstract null null Virtual reality can influence consumer behavior in powerful ways, but in the domain of tourism marketing, less is known about the psychological process. One possibility is that VR has stronger impact on mental imagery than traditional channels, creating vivid simulations of what it would be like to visit destinations. This process might create hedonic expectations of future happiness, which should increase the willingness to actually seek out the destination in real life. The ...
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#1Annalisa Beatrice Galeone (UCSC: Catholic University of the Sacred Heart)H-Index: 1
#2Roberta Sebastiani (UCSC: Catholic University of the Sacred Heart)H-Index: 8
Abstract null null The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a netnographic study analysing 1302 c...
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#1Peng Luo (Sichuan University)
#2Xiumei Ma (HIT: Harbin Institute of Technology)
Last. Huiwen He (NKU: Nankai University)
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Abstract null null Online accommodation-sharing has experienced rapid growth and greatly attracted the interest of current scholars. This study develops a theoretical model to explore the factors determining future bookings based on the novel perspective of information processing. We examine the effects of basic room and host information and the contingent role of credit information. The research model is tested by using a dataset from xiaozhu. com, one of the largest accommodation-sharing platf...
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#1Jaewan Yang (HUFS: Hankuk University of Foreign Studies)
#2Youngsang Kim (SKKU: Sungkyunkwan University)H-Index: 1
Last. Peter Beomcheol Kim (AUT: Auckland University of Technology)H-Index: 13
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Abstract null null In this study, we examine how the high-performance work system (HPWS) can be used to promote positive employee behavior leading to higher organizational service performance in the hotel industry. Specifically, we suggest that the collective organizational citizenship behavior (OCB) of employees links the HPWS to organizational service performance, and a stronger procedural-justice climate of a hotel strengthens the relationship between the HPWS and the collective OCB. Using mu...
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Abstract null null Fundamental crises transform the tourism environment. To achieve business continuity, hotels have redesigned their operations with innovative strategies, introducing new protocols, and launching branded programs promising enhanced quality of the travel experience, by collaborating with well-known health and hygiene experts. Using a grounded theory approach, we identify three hotel redesign strategies used in practice (compliance, extensive and partnership redesign). Based on t...
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#1Emily Ma (UMass: University of Massachusetts Amherst)H-Index: 14
#2Yun Zhang (SDU: Shandong University)
Last. Misun (Sunny) Kim (UMass: University of Massachusetts Amherst)
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Abstract Building on agency theory and signaling theory, this study investigated the psychological mechanism of how empowerment impacts hotel frontline employees' self-esteem, perceived trust, and OCBs performed toward both internal and external customers. Using a longitudinal research design with data collected via three waves, the results supported that three out of four dimensions of empowerment had significant and positive influence on employees' self-esteem and perceived trust, both of whic...
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Abstract null null It has become increasingly commonplace to exhibit antiques and historical artefacts in cultural museums, prompted by the flourishing global art market. However, behind the phenomenon of blockbuster exhibitions in leading tourism cities throughout the world, lies the problem of looted cultural heritage. This study proposes a research framework combining conceptual and empirical approaches. The authors explore the previously neglected concerns of local communities towards the sm...
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#1Jigang Fan (SWUFE: Southwestern University of Finance and Economics)
#2Meng Zhang (SWUFE: Southwestern University of Finance and Economics)H-Index: 5
Last. Xiucai Zhang (University of Electronic Science and Technology of China)
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Abstract null null This study examines the immediate positive benefits of work-related deviant behavior on hotel employees’ recovery level and work engagement leveraging conservation of resources (COR) theory as an overarching framework. Using a two-wave daily diary approach, data from 74 hotel employees over 10 consecutive workdays were collected to examine potential immediate benign effects of work-related deviant behavior and whether moral identity can intensify or mitigate the positive conse...
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