Influencing factors of patient satisfaction in teleconsultation: A cross-sectional study

The rapid development of teleconsultation is likely to generate demand for its service quality, and patient satisfaction is an essential means by which to measure and improve the quality of medical services. The purpose of this study is to develop a holistic model to investigate and empirically test the antecedents of patient satisfaction in the context of teleconsultation. Based on perceived quality theory, cognitive evaluation theory and the...