Love or hate, depends on who's saying it: How legitimacy of brand rejection alters brand preferences

Brand rejection, defined as messages or actions of rejection originating from brands or their representatives and targeted towards consumers, is an increasingly documented phenomenon among companies and brands. The current research examines the perceived legitimacy of brand rejection as a novel and critical moderator for the outcomes of brand rejection. We theorize and show that when brand rejection is deemed to be legitimate, consumers who are...