Original paper
The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance
Abstract
This study investigates the effects of emotional display rules of an airline on the emotional labor strategies of flight attendants (i.e., deep acting, surface acting), job burnout, and work performance. Data were obtained from a survey of 230 flight attendants of a global airline company in South Korea. The results show that the emotional labor strategy performed by flight attendants plays an important role in mediating emotional display rules....
Paper Details
Title
The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance
Published Date
Feb 2, 2014
Journal
Volume
9
Issue
3
Pages
409 - 425
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History