Chongho Lee
Korea Aerospace University
AdvertisingEmotional laborJob designService qualityBurnoutBusinessAffective events theoryJob attitudePsychologyMarketingNatural disasterJob performancePersonnel psychologyHuman resource managementJob satisfactionSocial supportConstructiveSupervisorDisplay rulesService (business)Flight attendantAir travelTravel satisfactionJob burnoutIncome levelAffect (psychology)Public relationsRisk factor (computing)Job analysisPolitical riskDuration (project management)Organizational cultureContextual performanceSocial psychologyEmotional exhaustion
4Publications
3H-index
73Citations
Publications 4
Newest
#1Chongho LeeH-Index: 3
#2Myungsook AnH-Index: 3
Last. Yonghwi Noh (Myongji University)H-Index: 6
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This study investigates the effects of emotional display rules of an airline on the emotional labor strategies of flight attendants (i.e., deep acting, surface acting), job burnout, and work performance. Data were obtained from a survey of 230 flight attendants of a global airline company in South Korea. The results show that the emotional labor strategy performed by flight attendants plays an important role in mediating emotional display rules. Emotional display rules did not directly affect jo...
39 CitationsSource
#1Chongho LeeH-Index: 3
#2Myung-Sook AnH-Index: 1
Last. Hee-Young HurrH-Index: 1
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The purpose of this study is to investigate the relationship between organizational culture(constructive and defensive culture) and emotional labor along with the social supports (supervisor support, colleague support). Using data obtained from a survey of 419 flight attendants of a major airline company in south Korea. The results are as follows: Organizational culture had a significant effect on emotional labor. At this point, colleague support mediated the relationship between constructive cu...
1 CitationsSource
#1Chongho LeeH-Index: 3
#2Myungsook AnH-Index: 3
Last. Yonghwi NohH-Index: 3
view all 3 authors...
The purpose of this study is to investigate the social dimension as a factor which affects service workers’ job satisfaction and the relationship between their job satisfaction and positive affectivity. This study surveyed 450 flight attendants of a major global airline. The results suggest that job satisfaction of flight attendants consists of four main factors: job itself (job motivation, job characteristic, authority, and responsibility), job environment (working condition, supervision, and c...
13 CitationsSource
#1Myungsook An (College of Business Administration)H-Index: 2
#2Chongho Lee (Korea Aerospace University)H-Index: 3
Last. Yonghwi Noh (College of Business Administration)H-Index: 6
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The purpose of this study is to investigate the impact of four travel risk factors (natural disaster risk, physical risk, political risk, and performance risk) on traveler groups with different characteristics and the relationship among these risk factors, travel satisfaction, and travelers’ repurchase intention. For the research purpose, this study analyzed the data from passengers of a major international airline. The results suggest that traveler groups with different characteristics (gender,...
28 CitationsSource