Review paper

Service innovation: A comparative study of U.S. and Indian service firms

Volume: 66, Issue: 8, Pages: 1108 - 1123
Published: Aug 1, 2013
Abstract
Although major contributions are being made by the service sector in creating wealth, the sector's substantive role in generating and use of innovation is lacking meticulous examination. Academics, managers, and policy makers lack insights into outcomes of service innovation and identifying factors influencing why some innovations succeed and others fail. This study contributes to service management by: (1) developing a comparative theoretical...
Paper Details
Title
Service innovation: A comparative study of U.S. and Indian service firms
Published Date
Aug 1, 2013
Volume
66
Issue
8
Pages
1108 - 1123
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.