doi.org/10.2307/1251929

Other

The Behavioral Consequences of Service Quality

Valarie A. Zeithaml

,

Leonard L. Berry

,

Journal of Marketing10.40

Volume: 60, Issue: 2, Pages: 31 - 31

Published: Apr 1, 1996

Paper Fields

Paper Details

Title

The Behavioral Consequences of Service Quality

DOI

doi.org/10.2307/1251929

Published Date

Apr 1, 1996

Journal

Journal of Marketing

Volume

60

Issue

2

Pages

31 - 31

Notes

History