Review paper
The empirical study on the effect of service recovery effort to service quality perception and customer satisfaction
Volume: 28, Issue: 4, Pages: 47 - 66
Published: Jan 1, 2000
Abstract
In recent, keeping and developing relationships with current customers is a key service business goal, and service recovery efforts is to be the essence of service business strategy. But many researchers have neglected to focus on that issue. So this research is intended to explore service quality factors that include service recovery efforts and grip those difference among service operations systems. Service operations systems are divided into...
Paper Details
Title
The empirical study on the effect of service recovery effort to service quality perception and customer satisfaction
Published Date
Jan 1, 2000
Volume
28
Issue
4
Pages
47 - 66
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History