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doi.org/10.1177/10946705211052410
Other
The Service-Profit Chain: Reflections, Revisions, and Reimaginations
Jens Hogreve
13
,
Anja Iseke
8
,
Klaus Derfuß
6
View all 3 authors
Journal of Service Research
8.60
Volume: 25, Issue: 3, Pages: 460 - 477
Published
: Nov 11, 2021
25
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Marketing
Service (business)
Computer science
Business
Service quality
Loyalty
Knowledge management
Customer service
Paper Details
Title
The Service-Profit Chain: Reflections, Revisions, and Reimaginations
DOI
doi.org/10.1177/10946705211052410
Published Date
Nov 11, 2021
Journal
Journal of Service Research
Volume
25
Issue
3
Pages
460 - 477
Notes
History
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