Journal of Service Research
Papers
707
Papers 749
1 page of 75 pages (749 results)
Newest
#1Chahna Gonsalves ('KCL': King's College London)
#2Stephan Ludwig (University of Melbourne)H-Index: 9
Last. Ashlee Humphreys (NU: Northwestern University)H-Index: 14
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For service researchers, contributing to academic advancement through academic publications is a raison d’etre. Moreover, demand is increasing for service researchers to make a difference beyond ac...
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#1Thuy van Luyen (VNU: Vietnam National University, Hanoi)
#2Haseeb Shabbir (University of Hull)H-Index: 8
Last. Dianne Dean (SHU: Sheffield Hallam University)H-Index: 9
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This study seeks to deconstruct the multidimensionality of the Interactive Value Formation (IVF) process within complex and prolonged Technology-Based Self-Services (TBSSs). Building on practice th...
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#1Guiomar Martín-Herrán (University of Valladolid)H-Index: 21
#2Simon Pierre Sigué (Athabasca University)H-Index: 16
Services such as delivery, warranty, and product returns that are bundled with various tangible products play a critical role in their market performance. As manufacturers strive to streamline oper...
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#1Rohit Varman (University of Birmingham)H-Index: 17
#2Devi Vijay (IIM-C: Indian Institute of Management Calcutta)H-Index: 4
Last. Per Skålén (Karlstad University)H-Index: 23
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In this study, we examine the conflicts and unintended consequences that arise from the diverse social conventions constituting a transformative service. We draw on convention theory and an ethnogr...
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#1Joy Parkinson (Griffith University)H-Index: 15
#2Lisa Schuster (QUT: Queensland University of Technology)H-Index: 13
Last. Rory Mulcahy (University of the Sunshine Coast)H-Index: 10
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Unintended consequences of service are important yet infrequently examined in transformative service research. This research examines an online service community that transformed into an online thi...
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#1Amy L. Ostrom (ASU: Arizona State University)H-Index: 31
#2Joy M. Field (BC: Boston College)H-Index: 15
Last. Janet R. McColl-Kennedy (UQ: University of Queensland)H-Index: 51
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#1Laetitia Mimoun (City University London)H-Index: 1
#2Adèle Gruen (Goldsmiths, University of London)H-Index: 1
Third places—communal or socializing places such as coffee shops—are confronted with a rising customer segment: customers who use them for work. Prior research is divided on this trend: customer-wo...
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#1Sarah Köcher (Technical University of Dortmund)H-Index: 1
#2Sören Köcher (Technical University of Dortmund)H-Index: 5
In this article, the authors demonstrate a tendency among consumers to use the arithmetic mode as a heuristic basis when drawing inferences from graphical displays of online rating distributions in...
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#1Silke Boenigk (UHH: University of Hamburg)H-Index: 12
#2Aaron A. Kreimer (UHH: University of Hamburg)H-Index: 2
Last. Sertan Kabadayi (Fordham University)H-Index: 16
view all 6 authors...
Transformative service initiatives (TSIs) refer to activities by organizations (public, private, nonprofit) or volunteers to serve people experiencing vulnerabilities, including long-term challenge...
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#1Di Fang (UA: University of Arkansas)H-Index: 5
#1Di Fang (UA: University of Arkansas)
Last. Ruth N. Bolton (ASU: Arizona State University)H-Index: 41
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Prior research has established that it is valuable for members to have strong organizational identification with nonprofit service organizations. However, research has not examined whether and how ...
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Top fields of study
Customer retention
Service provider
Business
Marketing
Service (business)
Customer advocacy
Public relations