Journal of Service Research
Papers 749
1 page of 75 pages (749 results)
#1Chahna Gonsalves ('KCL': King's College London)
#2Stephan Ludwig (University of Melbourne)H-Index: 9
Last. Ashlee Humphreys (NU: Northwestern University)H-Index: 14
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For service researchers, contributing to academic advancement through academic publications is a raison d’etre. Moreover, demand is increasing for service researchers to make a difference beyond ac...
#1Thuy van Luyen (VNU: Vietnam National University, Hanoi)
#2Haseeb Shabbir (University of Hull)H-Index: 8
Last. Dianne Dean (SHU: Sheffield Hallam University)H-Index: 9
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This study seeks to deconstruct the multidimensionality of the Interactive Value Formation (IVF) process within complex and prolonged Technology-Based Self-Services (TBSSs). Building on practice th...
#1Guiomar Martín-Herrán (University of Valladolid)H-Index: 21
#2Simon Pierre Sigué (Athabasca University)H-Index: 16
Services such as delivery, warranty, and product returns that are bundled with various tangible products play a critical role in their market performance. As manufacturers strive to streamline oper...
#1Rohit Varman (University of Birmingham)H-Index: 17
#2Devi Vijay (IIM-C: Indian Institute of Management Calcutta)H-Index: 4
Last. Per Skålén (Karlstad University)H-Index: 23
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In this study, we examine the conflicts and unintended consequences that arise from the diverse social conventions constituting a transformative service. We draw on convention theory and an ethnogr...
#1Joy Parkinson (Griffith University)H-Index: 15
#2Lisa Schuster (QUT: Queensland University of Technology)H-Index: 13
Last. Rory Mulcahy (University of the Sunshine Coast)H-Index: 10
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Unintended consequences of service are important yet infrequently examined in transformative service research. This research examines an online service community that transformed into an online thi...
#1Amy L. Ostrom (ASU: Arizona State University)H-Index: 31
#2Joy M. Field (BC: Boston College)H-Index: 15
Last. Janet R. McColl-Kennedy (UQ: University of Queensland)H-Index: 51
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#1Laetitia Mimoun (City University London)H-Index: 1
#2Adèle Gruen (Goldsmiths, University of London)H-Index: 1
Third places—communal or socializing places such as coffee shops—are confronted with a rising customer segment: customers who use them for work. Prior research is divided on this trend: customer-wo...
#1Sarah Köcher (Technical University of Dortmund)H-Index: 1
#2Sören Köcher (Technical University of Dortmund)H-Index: 5
In this article, the authors demonstrate a tendency among consumers to use the arithmetic mode as a heuristic basis when drawing inferences from graphical displays of online rating distributions in...
#1Silke Boenigk (UHH: University of Hamburg)H-Index: 12
#2Aaron A. Kreimer (UHH: University of Hamburg)H-Index: 2
Last. Sertan Kabadayi (Fordham University)H-Index: 16
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Transformative service initiatives (TSIs) refer to activities by organizations (public, private, nonprofit) or volunteers to serve people experiencing vulnerabilities, including long-term challenge...
#1Di Fang (UA: University of Arkansas)H-Index: 5
#1Di Fang (UA: University of Arkansas)
Last. Ruth N. Bolton (ASU: Arizona State University)H-Index: 41
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Prior research has established that it is valuable for members to have strong organizational identification with nonprofit service organizations. However, research has not examined whether and how ...
Top fields of study
Customer retention
Service provider
Service (business)
Customer advocacy
Public relations