Setting B2B digital marketing in artificial intelligence-based CRMs: A review and directions for future research
Abstract
The new business challenges in the B2B sector are determined by connected ecosystems, where data-driven decision making is crucial for successful strategies. At the same time, the use of digital marketing as a communication and sales channel has led to the need and use of Customer Relationship Management (CRM) systems to correctly manage company information. The understanding of B2B traditional Marketing strategies that use CRMs that work with...
Paper Details
Title
Setting B2B digital marketing in artificial intelligence-based CRMs: A review and directions for future research
Published Date
Oct 1, 2021
Volume
98
Pages
161 - 178
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