Improving Interaction Experience through Lexical Convergence: The Prosocial Effect of Lexical Alignment in Human-Human and Human-Computer Interactions

There is evidence that linguistic alignment can give rise to prosocial effects in human–human interaction (HHI), but little has been done to explore whether the same effects can be evoked in human–computer interaction (HCI). This study investigates whether being lexically aligned improves people’s evaluation of their conversational partner and the interaction in HHI and HCI, and whether such effects differ in HHI and HCI. A text-based...