Service providers’ perspective on the luxury tourist experience as a product
Volume: 22, Issue: 1, Pages: 39 - 57
Published: Jun 23, 2021
Abstract
This study explores service providers’ perceptions of the luxury tourist experience as a product and its challenges in Finland. To examine the essence of this product, eleven narrative interviews with service providers were analyzed. The findings indicate that service providers facilitate prerequisites for a luxury experience based on the customer’s needs and motivations which may add meaningfulness. The aim is to make the customer feel special...
Paper Details
Title
Service providers’ perspective on the luxury tourist experience as a product
Published Date
Jun 23, 2021
Volume
22
Issue
1
Pages
39 - 57
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