Original paper
Transformative Service Research in Hospitality
Abstract
The goal of the paper is to investigate how sustainable hospitality companies accomplish the transformative potential of their business for improving the individual and collective well-being in the tourism and hospitality industry. Hence, we took into consideration the case of the Albergo Diffuso (AD), an innovative Italian model of hospitality. We adopted a case study approach based on 17 semi-structured interviews with key informants and a...
Paper Details
Title
Transformative Service Research in Hospitality
Published Date
Dec 1, 2021
Journal
Volume
87
Pages
104366 - 104366
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Notes
History