Review paper
Effective redesign strategies for tourism management in a crisis context: A theory-in-use approach
Abstract
Fundamental crises transform the tourism environment. To achieve business continuity, hotels have redesigned their operations with innovative strategies, introducing new protocols, and launching branded programs promising enhanced quality of the travel experience, by collaborating with well-known health and hygiene experts. Using a grounded theory approach, we identify three hotel redesign strategies used in practice (compliance, extensive and...
Paper Details
Title
Effective redesign strategies for tourism management in a crisis context: A theory-in-use approach
Published Date
Dec 1, 2021
Journal
Volume
87
Pages
104359 - 104359
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