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The Algorithmic Panopticon at Deliveroo: measurement, precarity, and the illusion of control

Published: Nov 23, 2020
Abstract
Deliveroo is a food delivery platform that allows customers to order food from restaurants and have it delivered via a smartphone app. It uses a similar business model to Uber, effectively outsourcing the costs and risks of the operation onto workers. New platforms like these utilise digital surveillance to measure and control workers through their smartphones. Although algorithms have become a popular topic of research, less is known about how...
Paper Details
Title
The Algorithmic Panopticon at Deliveroo: measurement, precarity, and the illusion of control
Published Date
Nov 23, 2020
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