Influence of servicescape stimuli on word-of-mouth intentions: An integrated model to indigenous restaurants
Volume: 96, Pages: 102978 - 102978
Published: Jul 1, 2021
Abstract
This study explores the influence of servicescape on consumers’ word-of-mouth intentions using the stimulus-organism-response framework. It focuses on the interaction effects of substantive staging and communicative staging, and discusses the moderating effects of authenticity on the relationship between servicescape and experiential value. The results show that servicescape stimuli influence consumers’ experiential value, which in turn affects...
Paper Details
Title
Influence of servicescape stimuli on word-of-mouth intentions: An integrated model to indigenous restaurants
Published Date
Jul 1, 2021
Volume
96
Pages
102978 - 102978
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