Last. Mike Peters(University of Innsbruck)H-Index: 27
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Abstract null null Family-run businesses are key players in the hotel industry and provide accommodations in many tourism regions such as the Austrian Alps. To date, research has failed to see the family firm status as a source of competitive advantage for the hospitality industry, despite often being used in practice to attract customers. Through the theoretical lens of signaling theory, this study therefore conducted experiments using fictitious hotel websites with participants from a German o...
Abstract null null This study develops a multilevel framework that connects customer-to-customer (C2C) interaction quality to brand attachment through customer experience. Two food traits—uniqueness and taste—and service quality are posited to play different roles in this link. This research contributes to the literature on the effects of food traits and service on the experience creation process at upscale restaurants. By including both objective measures from user-generated ratings and subject...
Abstract null null This study aims to better understand how one particular personal capacity—psychological resilience—may help consumers adapt to the ‘new normal’ provoked by the COVID-19 pandemic in the hotel context, which is characterized by high uncertainty. We conducted a quantitative empirical study among consumers of hotel services, which showed that their psychological resilience has a negative effect on their perceived health risk and emotional risk. This negative effect on risk helps i...
#2Nguyen Huu Khoi(University of Economics, Ho Chi Minh City)H-Index: 2
Last. Dong Phong Nguyen(University of Economics, Ho Chi Minh City)H-Index: 6
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Abstract null null This study unravels the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands by investigating a multi-step model linking these two variables, in which emotional attachment and relational quality constructs (i.e., brand satisfaction, brand trust, and brand commitment) act as a bridge, while customer involvement acts as a moderator. Based on a self-administered survey dataset of 249 international tourists who are customers...
Last. Anna S. Mattila(PSU: Pennsylvania State University)H-Index: 81
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Abstract null null The focus of the peer-to-peer in tourism (Airbnb) has shifted recently from personal peer providers (i.e., individuals that rent a room) to commercial peer providers (i.e., companies that manage several Airbnb lodgings). While prior research encourages peer service providers (Airbnb hosts) to focus on social interactions, there is scant research on how consumers respond to the social dimension across the two peer provider types (personal vs. commercial provider). Two experimen...
Last. Sai Liang(NKU: Nankai University)H-Index: 39
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Abstract null null Prior studies have documented local bias in online product and online crowdfunding markets. By collecting a unique longitudinal dataset covering 91,693 Airbnb properties, we find evidence that local bias also exists in peer-to-peer rental platforms. We also prove that local bias has a negative consequence on guest satisfaction and property reputation. In addition, a focus on moderating effects reveals that (a) local bias is less prominent in properties with high prices, and (b...
Last. Honggang Xu(SYSU: Sun Yat-sen University)H-Index: 19
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Abstract null null Online food delivery service has developed rapidly and expanded the boundaries of the catering industry. Being a food delivery rider in the gig economy attracts workers with the premises of flexibility and freedom. However, existing studies based on labor process theory revealed that freedom is fictitious. The study sheds light on how the individual rider finds meaning in their work from the mobility perspective. A mixed-method approach based on questionnaires, interviews, and...
#1Maomao Chi(China University of Geosciences (Wuhan))
#2Meiyu Pan(SCUT: South China University of Technology)
Last. Rui Huang(UMassD: University of Massachusetts Dartmouth)
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Abstract null null Given the increasing popularity of peer-to-peer (P2P) accommodation-sharing platforms (i.e., Airbnb), this paper aims to explore the effects of both picture color cues and textual cues related to color (TCC) on rental decisions made on these platforms in China. Based on cue utilization theory, this paper distinguishes picture color cues signaled from photos listed by hosts and TCC signaled from online guest reviews. The paper conducts an empirical study using data crawled from...
#1Liping Yan(Shanghai Lixin University of Commerce)
#2Changhua Hua(Shanghai Lixin University of Commerce)
Abstract null null Consumers often infer review credibility based on the content of online reviews. This study explores the influences of three positive review types on consumers’ perceptions of posters’ honesty and caring and subsequently review credibility. An experiment was conducted and the participants included 931 online travel community users. The results found that compared with positive reviews that contain only complimentary information, reviews that also contain constructive or prosoc...