Original paper
How should intelligent agents apologize to restore trust? Interaction effects between anthropomorphism and apology attribution on trust repair
Abstract
Trust is essential in individuals’ perception, behavior, and evaluation of intelligent agents. Because, it is the primary motive for people to accept new technology, it is crucial to repair trust when damaged. This study investigated how intelligent agents should apologize to recover trust and how the effectiveness of the apology is different when the agent is human-like compared to machine-like based on two seemingly competing frameworks of the...
Paper Details
Title
How should intelligent agents apologize to restore trust? Interaction effects between anthropomorphism and apology attribution on trust repair
Published Date
Aug 1, 2021
Journal
Volume
61
Pages
101595 - 101595
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Notes
History