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doi.org/10.1016/j.ijhm.2021.102866
Other

Does employee satisfaction influence customer satisfaction? Assessing coffee shops through the service profit chain model

Jung Hee Son
2
,
Jae‐Hong Kim
80
,
Gi Jin Kim
29
International Journal of Hospitality Management9.90
Volume: 94, Pages: 102866 - 102866
Published: Feb 3, 2021
Abstract
No abstract.
Paper Fields
Paper Details
Title
Does employee satisfaction influence customer satisfaction? Assessing coffee shops through the service profit chain model
DOI
doi.org/10.1016/j.ijhm.2021.102866
Published Date
Feb 3, 2021
Journal
International Journal of Hospitality Management
Volume
94
Pages
102866 - 102866
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