Cognitive Biases in Technical Communication
Published: Jul 1, 2020
Abstract
Cognitive biases play an important role in our life. These biases allow humans to make mental shortcuts and quick decisions. They also lead to less-than-rational judgements. This paper focuses on the less-explored realm of cognitive biases in technical communication, with broad implications in engineering communication. It assembles cognitive biases in four categories that resonate with technical communicators and users: how we draw from past...
Paper Details
Title
Cognitive Biases in Technical Communication
Published Date
Jul 1, 2020
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