Rising with the machines: A sociotechnical framework for bringing artificial intelligence into the organization

Artificial intelligence (AI) is increasingly being adopted by organizations, yet implementation is often carried out without careful consideration of the employees who will be working along with it. If employees do not understand or work with AI, it is unlikely to bring value to an organization. The purpose of this paper is to investigate the ways in which employees and AI can collaborate to build different levels of sociotechnical capital....