Tailoring transparency to expertise: health professionals’ need for transparency in representing self-tracking data of clients

Health professionals can potentially take advantage of self-tracking data of their clients. To make effective use of those data, professionals need meaningful modeling beyond data summaries. Yet, transparency of such models is an important prerequisite for trust. Paradoxically, prior research indicates that high transparency levels potentially erode trust, and we hypothesize that this effect is moderated by users’ expertise levels. We conducted...