Heleen Rutjes
Eindhoven University of Technology
Human–computer interactionInternet privacySituatedData collectionSociologyBusinessPsychologyModels of communicationHealth careData visualizationWork (electrical)Qualitative researchDynamic dataKey (cryptography)Perspective (graphical)Data scienceRelation (database)Doctor–patient relationshipValue (mathematics)Value (ethics)SoftwaremHealthCoachingHealth coachingContext (language use)Transparency (behavior)Data-drivenPreferenceMeaning-makingPatient Generated DataPsychological TheoryMental modelSelf trackingSupport systemPersonalized healthOnline studyShort paperModelling methodsHealth professionalsPublic relationsComputer scienceProcess (engineering)Design processMedical educationMeaning (linguistics)Wearable technologyKnowledge managementPlan (drawing)Applied psychologyRelevance (information retrieval)
9Publications
3H-index
25Citations
Publications 9
Newest
#1Heleen RutjesH-Index: 3
Last. WA Wijnand IJsselsteijnH-Index: 64
view all 3 authors...
Health professionals can potentially take advantage of self-tracking data of their clients. To make effective use of those data, professionals need meaningful modeling beyond data summaries. Yet, transparency of such models is an important prerequisite for trust. Paradoxically, prior research indicates that high transparency levels potentially erode trust, and we hypothesize that this effect is moderated by users’ expertise levels. We conducted an online study with participants with various expe...
#1Heleen RutjesH-Index: 3
Last. WA Wijnand IJsselsteijnH-Index: 64
view all 3 authors...
As the aim of explaining is understanding, XAI is successful when the user has a good understanding of the AI system. This paper shows, using theories from the social sciences and HCI, that appropriately capturing and accounting for the user’s mental model while explaining is key to successful XAI.
9 Citations
May 2, 2019 in CHI (Human Factors in Computing Systems)
#1Heleen Rutjes (TU/e: Eindhoven University of Technology)H-Index: 3
#2Martijn C. Willemsen (TU/e: Eindhoven University of Technology)H-Index: 20
Last. WA Wijnand IJsselsteijn (TU/e: Eindhoven University of Technology)H-Index: 64
view all 3 authors...
Rapid innovations in electronic healthcare and behavior tracking systems are challenging health coaches (dietitians, personal trainers, etc.) to rethink their traditional roles and healthcare practices. At the same time, many current e-coaching systems have been developed without explicitly incorporating the healthcare professionals' perspective into the design process. In the current paper, we present three consecutive qualitative studies, starting from the health coach's perspective on success...
7 CitationsSource
Apr 21, 2018 in CHI (Human Factors in Computing Systems)
#1Janne van Kollenburg (TU/e: Eindhoven University of Technology)H-Index: 5
#2Sander Bogers (TU/e: Eindhoven University of Technology)H-Index: 4
Last. Caroline Hummels (TU/e: Eindhoven University of Technology)H-Index: 18
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This paper presents a designerly exploration of the potential values of parent-tracked baby data in interactions between parents and healthcare professionals (HCPs). Where previous work has used parent-tracked data as part of the solution to a problem, we contribute by starting our design exploration from data, using it as creative material in our design process. As we intend to work towards a system that could be viable across different levels of care, we invited three different types of HCPs a...
13 CitationsSource
#1Heleen RutjesH-Index: 3
Last. WA Wijnand IJsselsteijnH-Index: 64
view all 4 authors...
In current research on the use of self-tracked data, complete and reliable data are often assumed as conditional for effective use. We argue that this is not only unrealistic, but also not required, for many potential benefits of sharing self-tracking data with healthcare professionals. In this paper, we discuss the value of a large historical account of day-to-day health and lifestyle data as a source of information for healthcare professionals. We see an important role for data as a tool in su...
Apr 20, 2018 in CHI (Human Factors in Computing Systems)
#1Sander Bogers (TU/e: Eindhoven University of Technology)H-Index: 4
#2Janne van Kollenburg (TU/e: Eindhoven University of Technology)H-Index: 5
Last. Caroline Hummels (TU/e: Eindhoven University of Technology)H-Index: 18
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In the demonstrator associated with this paper we present the 'data-enabled design canvas' that we used to investigate and explore the value of parent tracked data in parent -healthcare professional interactions. The 'data-enabled design canvas' is a collection of physical and digital prototypes, that is open for new design explorations, that aid in utilizing data as creative material for design. Through this demonstrator we highlight the physical and explorative qualities of our approach and gi...
2 CitationsSource
#1Heleen Rutjes (TU/e: Eindhoven University of Technology)H-Index: 3
#2Martijn C. Willemsen (TU/e: Eindhoven University of Technology)H-Index: 20
Last. WA Wijnand IJsselsteijn (TU/e: Eindhoven University of Technology)H-Index: 64
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In the relation between patient and clinician, communication is a central aspect. In this short paper, we conceptualize patient-generated data (PGD) as a means of communication. We present a case study in which we explore the experiences of clinicians and patients with PGD. We identify and discuss some real-world trade-offs in using PGD both effectively and meaningfully in clinical practice. Our key finding is that data collection and sharing is about a lot more than the data itself, and that a ...
1 CitationsSource
#1Heleen RutjesH-Index: 3
Last. WA Wijnand IJsselsteijnH-Index: 64
view all 5 authors...
e-Coaching for Health and Wellbeing (eCHW-2017), (Amsterdam, the Netherlands, 26-27 January 2017)
1 Citations
Apr 5, 2016 in PERSUASIVE (International Conference on Persuasive Technology)
#1Heleen RutjesH-Index: 3
Last. WA Wijnand IJsselsteijnH-Index: 64
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. New wearable technologies such as health watches and smartphones provide rich data and give the opportunity to learn about the user’s preference, traits, states and context. Our research aim is to uncover principles of effective coaching and to deliver personalized e-coaching applications in the domain of healthy lifestyle, by using both psychological theory and data science techniques. We believe the synergy of both fields will result in a deeper understanding of effective coaching. Theory pr...
4 Citations