Service quality

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Customer engagement

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Service (business)

User engagement

Customer experience

Customer advocacy

Voice of the customer

Knowledge management

World Wide Web

Engineering

Marketing

Political science

Psychology

Public relations

Computer science

Social media

Computer security

Engineering ethics

Current Opinion in Psychology

With the emergence of digital era, practitioners and academicians alike aim at comprehending how companies might facilitate customer engagement. Ackno…

Customer engagement in the digital age: a review and research agenda