A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture:

Published on Apr 30, 2020in Journal of Service Research
· DOI :10.1177/1094670520918669
Jeroen J. L. Schepers14
Estimated H-index: 14
(TU/e: Eindhoven University of Technology),
Michel van der Borgh7
Estimated H-index: 7
(CBS: Copenhagen Business School)
Sources
Abstract
Many empirical studies have focused on understanding the frontline role process, which reflects the chain of effects including the antecedents and outcomes of frontline employees’ in-role behavior ...
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