A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture
Abstract
Many empirical studies have focused on understanding the frontline role process, which reflects the chain of effects including the antecedents and outcomes of frontline employees’ in-role behavior and extra-role behavior. A close examination of past findings reveals discrepancies across cultures. This meta-analysis provides insights into the moderating effects of national culture on the frontline role process. We build on role theory to...
Paper Details
Title
A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture
Published Date
Apr 30, 2020
Journal
Volume
23
Issue
3
Pages
255 - 280
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