Business

Personalization

Brand loyalty

Advertising

World Wide Web

Machine learning

Marketing

Viral marketing

Brand awareness

Brand equity

Loyalty

Computer science

Social media

Brand management

Digital marketing

Social media marketing

Structural equation modeling

Journal of Relationship Marketing

In this era, social media platform is integrated into the marketing strategy. This new technology sets out new mechanisms and communication tools that companies can rely on to interact and engage with actual and potential customers. This study aimed at exploring the impact of social media marketing activities (SMM) on brand loyalty via brand trust and brand equity. Based on an online survey of 287 users who follow telecommunications companies on social media located in Egypt, data was collected and analyzed using structural equation modeling. The results revealed that SMM activities comprise only three dimensions; trendiness, customization and word-of-mouth. These attributes of social media marketing directly influence brand loyalty and indirectly influence brand equity mediated by brand trust. The study emphasis the role of trust and provide guidance toward measuring the effectiveness of social media marketing.

The Role of Trust in Understanding the Impact of Social Media Marketing on Brand Equity and Brand Loyalty