Service robot implementation: a theoretical framework and research agenda

Published on Mar 11, 2020in Service Industries Journal
· DOI :10.1080/02642069.2019.1672666
Daniel Belanche16
Estimated H-index: 16
(University of Zaragoza),
Luis V. Casaló30
Estimated H-index: 30
(University of Zaragoza)
+ 1 AuthorsJeroen J. L. Schepers14
Estimated H-index: 14
(TU/e: Eindhoven University of Technology)
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Abstract
ABSTRACTService robots and artificial intelligence promise to increase productivity and reduce costs, prompting substantial growth in sales of service robots and research dedicated to understanding...
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