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Service Industries Journal
IF
6.54
Papers
2,215
Papers
2,940
1 page of 294 pages (2,940 results)
Newest
Linking artificial intelligence to service sabotage
Jul 1, 2022
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Service Industries Journal
6.54
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Conflict-solving as a mediator between customer incivility and service performance
Jul 1, 2022
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Service Industries Journal
6.54
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To wait or not to wait: effect of apologies and explanations on customer call abandonment
Jul 1, 2022
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Servant leadership and employees’ performance: organization and information structure perspective
Jun 13, 2022
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The role of tourism in environmental pollution: evidence from Malta
Jun 9, 2022
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Technostressors and service employees outcomes: a longitudinal study
May 27, 2022
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Service Industries Journal
6.54
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How does customer engagement value occur in restaurants?A stimulus-organism-response(S-O-R) perspective顾客参与价值如何在餐厅里得到体现?刺激—机体一响应(S-O-R)视角研究
May 19, 2022
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Service Industries Journal
6.54
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Examining the influence of multiple dimensions of authentic dining experiences
May 3, 2022
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How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications
Apr 28, 2022
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6.54
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Characteristics and roles of streamers in e-commerce live streaming
Apr 25, 2022
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Top fields of study
Service quality
Business
Psychology
Economics
Marketing
Service (business)
Public relations
Tertiary sector of the economy
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