Exploring Right-vs-Right Ethical Dilemmas: How Firefighters Experience and Manage Loyalty Tensions

Grounded in 120 one-on-one, semi-structured interviews with 40 full-time career firefighters across three rounds of interviews, 60 hours of non-participant observation, field notes, and archival documents as data sources, this longitudinal qualitative study develops process theory for loyalty tension management. The model helps explains how organizational members experience and manage loyalty tensions – an important case of right-vs-right...