Review paper
Developing and validating a service robot integration willingness scale
Abstract
As new technologies continue to advance consumer experience, utilization of service robots and artificial intelligence to deliver human services has been increasingly gaining attention from hospitality and tourism businesses. This research sets out to conceptualize and test a multi-dimensional Service Robot Integration Willingness (SRIW) Scale that uncovers the key dimensions characterizing consumers’ long-term willingness to integrate...
Paper Details
Title
Developing and validating a service robot integration willingness scale
Published Date
Jul 1, 2019
Volume
80
Pages
36 - 51
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