Review paper
The role of airport service quality in airport and destination choice
Abstract
The influence of service quality has received limited attention in the context of airport research. This study investigates whether airport service quality is related to airport and destination choice. Specifically, the study examines the relationship between airport service quality, passenger satisfaction, and behavioural intentions including airport reuse and destination revisit. The sample consists of departure passengers in major Australian...
Paper Details
Title
The role of airport service quality in airport and destination choice
Published Date
Mar 1, 2019
Volume
47
Pages
40 - 48
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