Abstract This study investigates how promotional activities, mall size, and past shopping experiences affect customer shopping duration, and elucidates how shopping duration induces immediate, transient, and long-term effects on customer decisions of whether and how much to buy in the offline shopping mall format. We simultaneously model purchase incidence, purchase amount, and shopping duration to examine empirically the constructs’ dynamic impacts. The proposed model is calibrated using six-ye...
The lack of a vaccine for COVID-19 and the limited amount of reliable data on the cessation of the disease have made people feel more vulnerable to the disease As a result, people in many countries have been found to engage in panic purchasing, which has adversely affected the supply system for the retail market Applying behavioral inhibition system theory, reactance theory, and expectancy theory, this research examines how psychological factors such as uncertainty, perceptions of severity, perc...
#1Lianlian Song(NUAA: Nanjing University of Aeronautics and Astronautics)
#2Baixue Hu(NUAA: Nanjing University of Aeronautics and Astronautics)
Last. Jian Mou(PNU: Pusan National University)H-Index: 10
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Abstract Binge-watching (BW) behavior has emerged rapidly in recent years. However, a comprehensive understanding of how BW is influenced and how it has changed is lacking. This study uses the valence framework to hypothesize the effects of positive valences (advantages) and negative valences (drawbacks) on consumers' tendency of BW through the mediating effects of consumer attitudes toward BW and tests the role played by consumers' self-control in the association between consumer attitudes towa...
Abstract This study empirically analyzes the relationship between customer bonding, customer participation, and customer satisfaction. It uses data from 804 VIP customers of South Korea's commercial banks. The hypotheses are tested using the structural equations modeling technique. The results show that social and structural bonding are the main antecedents of customer participation. Additionally, customer participation positively impacts customer participation value and worth. The findings also...
Retailers and their supply-chain partners should reconsider their competitive advantages in today's technology-enhanced environment and search for opportunities to collaborate Mobile applications have emerged as a special form of e-commerce that provide convenience for consumers by saving time and effort In the pandemic days, people prefer using mobile applications in particular to order food from restaurants and protect themselves from COVID-19 Even though there are many previous studies regard...
Last. Yan Song(CAS: Chinese Academy of Sciences)H-Index: 1
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Abstract Despite extensive use of weather data to adjust replenishment and inventory strategies in the retail industry, these companies do clearly know the effect of weather on consumer behavior and retail performance. How does weather affect consumers' purchasing behavior and thus retail performance? We study empirically these questions by analyzing more than 6 million transactions made by more than 1.62 million unique consumers at 146 convenience stores in a convenience store chain in China. W...
Last. Babak Sohrabi(UT: University of Tehran)H-Index: 13
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Abstract E-commerce retail has been on an exponential growth since late-1990s and now with COVID-19 crisis it is more popular and prevalent than ever before. But failures during the e-retailing process, specially when the business is under pressure, is a severe challenge with deteriorative impacts on customers' attitude and behavioral intention. While the majority of failures during e-retail process takes place at the ‘product delivery phase’ (the last phase of e-commerce process), little attent...
Abstract The level of resilience for an urban retail system is referred to as the ability of diverse types of retailing to adjust to any modifications, crises or shocks, which can adversely influence the system equilibrium, without compromising on performing its’ functions in a viable way. We use the case of retailing in an urban environment, considering a town center, and observed the resilience factors in retailing. Apart from that, we propose a methodology to measure and predict the level of ...
#2Xiaoping Zhang(SDUST: Shandong University of Science and Technology)
Last. Laxmisha Rai(SDUST: Shandong University of Science and Technology)H-Index: 7
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Abstract Information asymmetry universally exists in the market transactions. In the movie industry, consumers usually have limited access to quality information before they actually watch the movie, which increases the difficulty of purchase decision. Quality signaling is regarded as an effective solution for information asymmetry. Drawing upon the signaling theory, this study identifies the two types of signals, namely internal signals (i.e., actor/actress power and director power) and externa...