Review paper

Different channels for different services: information sources for services with search, experience and credence attributes

Volume: 41, Issue: 3-4, Pages: 261 - 284
Published: Aug 10, 2018
Abstract
A first step in many decision-making processes is a search for information. This paper focuses on the means consumers use to access information prior to contracting services. It uses two different theoretical perspectives, namely, the economic approach and the psychological approach), and the specific aim is to compare consumers’ choice of source when seeking information prior to contracting services with different levels of search, experience...
Paper Details
Title
Different channels for different services: information sources for services with search, experience and credence attributes
Published Date
Aug 10, 2018
Volume
41
Issue
3-4
Pages
261 - 284
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.