Review paper
Artificial intelligence and robots in healthcare: What are the success factors for technology-based service encounters?
Volume: 12, Issue: 3, Pages: 218 - 225
Published: Jul 16, 2018
Abstract
The technology-based service encounter has received significant attention with the advance of technology, especially artificial intelligence robots, in the healthcare industry. In the technology-based service encounter, the technology as a service provider plays a critical role in succeeding the service encounter. The purpose of this study is to develop a framework for the success factors of a technology-based service encounter in the healthcare...
Paper Details
Title
Artificial intelligence and robots in healthcare: What are the success factors for technology-based service encounters?
Published Date
Jul 16, 2018
Volume
12
Issue
3
Pages
218 - 225
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