DonHee Lee
College of Business Administration
Service qualityBusinessPsychologyNursingHealth careMarketingOrganizational performanceCustomer satisfactionProcess managementHuman resource managementOperations managementQuality (business)Service (business)Healthcare industryResearch modelPublic relationsIndustrial organizationComputer scienceSupply chain managementCertificationMedical educationKnowledge managementStructural equation modelingQuality management
46Publications
13H-index
753Citations
Publications 46
Newest
#1Sang M. Lee (NU: University of Nebraska–Lincoln)H-Index: 59
#2DonHee Lee (College of Business Administration)H-Index: 13
Abstract This study examines the opportunities and challenges involved with contactless healthcare services in the post-COVID-19 pandemic era. First, we reviewed the literature to analyze contactless or contact-free healthcare services that have been utilized in pre-and during the COVID-19 pandemic periods. Then, we interviewed medical experts and hospital administrators to gain knowledge about how healthcare providers are currently working to mitigate the spread of COVID and preparing for the p...
5 CitationsSource
This study examines the current state of artificial intelligence (AI)-based technology applications and their impact on the healthcare industry. In addition to a thorough review of the literature, this study analyzed several real-world examples of AI applications in healthcare. The results indicate that major hospitals are, at present, using AI-enabled systems to augment medical staff in patient diagnosis and treatment activities for a wide range of diseases. In addition, AI systems are making a...
4 CitationsSource
This correction is published as the acknowledgement "This work was supported by INHA UNIVERSITY Research Grant." was not included in original publication.
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Background: The COVID-19 pandemic has swept the world like a gigantic tsunami, turning social and economic activities upside down. Methods: This paper presents some of the innovative response strategies implemented by the public health system, healthcare facilities, and government in South Korea, which has been hailed as the model country for its success in containing COVID-19. Korea reinvented its public health infrastructure with a sense of urgency. Results: Korea’s success rests on its readin...
7 CitationsSource
#1Sang M. Lee (NU: University of Nebraska–Lincoln)H-Index: 59
#2DonHee Lee (College of Business Administration)H-Index: 13
This study empirically examined the effects of internal and external factors on actual use behavior, health improvement expectancy, and continuous use intention of healthcare wearable devices. The study proposed a research model with its associated hypotheses that were tested using structural equation modeling. We also performed a comparative analysis of the two sample groups (medical personnel and general public), based on data collected from 288 healthcare wearable devices/apps users. The find...
11 CitationsSource
#1Seong No YoonH-Index: 7
#2DonHee LeeH-Index: 13
Last. Youngchul ShinH-Index: 1
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2 CitationsSource
#1Sang M. Lee (NU: University of Nebraska–Lincoln)H-Index: 59
#2DonHee Lee (College of Business Administration)H-Index: 13
The Industry 4.0 era has brought a shift in consumers’ purchasing behaviors from traditional retailing to online and/or mobile channels, triggered by advanced digital technologies and an easy access to the global market. Smart digital devices and advanced technologies have enabled “untact” service, facilitating customer encounters without a face-to-face contact with employees. This study presents the concept of untact service based on a review of the literature on technology-enabled customer enc...
39 CitationsSource
#1DonHee Lee (College of Business Administration)H-Index: 13
This study empirically examines the effects of the organization’s culture and capabilities on employee commitment to ethical behavior in the healthcare sector. The proposed research model and associated hypotheses were tested using structural equation modeling based on data collected from 228 care team members in hospitals with more than 100 beds in metropolitan areas of South Korea. The findings of the study revealed how hospitals undertake ethical responsibility through organizational capabili...
2 CitationsSource
#1DonHee LeeH-Index: 13
Last. Seong No YoonH-Index: 7
view all 3 authors...
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#1Seong No Yoon (Edward Waters College)H-Index: 7
#2DonHee Lee (Inha University)H-Index: 13
ABSTRACTThe technology-based service encounter has received significant attention with the advance of technology, especially artificial intelligence robots, in the healthcare industry. In the technology-based service encounter, the technology as a service provider plays a critical role in succeeding the service encounter. The purpose of this study is to develop a framework for the success factors of a technology-based service encounter in the healthcare industry. Roles of subjects (human and tec...
11 CitationsSource