Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty

Drawing on the literature on service quality, marketing, and tourism, the present study tests a comprehensive model of the effects of perceived quality (PQ) on loyalty in the context of a tourism destination. Using a sample of 249 residents from the United Kingdom and the United States who visited Australia between 2008 and 2012, this research applies partial least squares–structural equation modeling to examine these relationships. PQ is...