The Future of Retailing

Published on Mar 1, 2017in Journal of Retailing
· DOI :10.1016/J.JRETAI.2016.12.008
Dhruv Grewal89
Estimated H-index: 89
(Babson College),
Anne L. Roggeveen26
Estimated H-index: 26
(Babson College),
Jens Nordfält12
Estimated H-index: 12
(HHS: Stockholm School of Economics)
Retailers have embraced a variety of technologies to engage their customers. This article focuses on “The Future of Retailing” by highlighting five key areas that are moving the field forward: (1) technology and tools to facilitate decision making, (2) visual display and merchandise offer decisions, (3) consumption and engagement, (4) big data collection and usage, and (5) analytics and profitability. We also suggest numerous issues that are deserving of additional inquiry, as well as introduce important areas of emerging applicability: the internet of things, virtual reality, augmented reality, artificial intelligence, robots, drones, and driverless vehicles.
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