Review paper

Modeling customer satisfaction with new product design using a flexible fuzzy regression-data envelopment analysis algorithm

Volume: 50, Pages: 755 - 771
Published: Oct 1, 2017
Abstract
The success of new products depends greatly on customer satisfaction and meeting the customer needs is vital for new product development. By incorporating customer needs in the design and development process, organizations can improve productivity for their new products and reduce the risks associated with new product markets. Hence, design teams require methods to model customer satisfaction when setting the associated product design...
Paper Details
Title
Modeling customer satisfaction with new product design using a flexible fuzzy regression-data envelopment analysis algorithm
Published Date
Oct 1, 2017
Volume
50
Pages
755 - 771
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