Altering Speed of Locomotion

Even though 80% of a shopper’s time in the store is spent moving from place to place, little is known about managing the pace of in-store traffic flow. Based on the store atmospherics literature, this article introduces interventions to optimize the pace of locomotion. A series of lab and field experiments demonstrates that changes in flooring affect customers’ walking speed. The number, the nature, and the relative salience of progress markers...