Review paper
Co-production in chronic care: exploitation and empowerment
Abstract
Purpose Many scholars have urged firms to empower consumers to become co-producers, arguing that this empowerment leads to a win-win situation that benefits consumers and providers alike. However, critical voices have emphasised that co-production is a way to exploit rather than empower consumers and hence represents a win–lose idea that benefits providers only. Regrettably, these polarised positions remain disconnected and lack empirical...
Paper Details
Title
Co-production in chronic care: exploitation and empowerment
Published Date
May 9, 2016
Volume
50
Issue
5/6
Pages
724 - 751
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Notes
History