Antecedents of application service continuance: A synthesis of satisfaction and trust

Although ASP (Application Service Provider) has the potential to fundamentally change the manner in which IT services are provided for user firms, current ASPs often fail to provide good results in accumulating and retaining customers. To fill the gap between the expected benefits of application service and its disappointing results in the real world, we present a conceptual model including three quality measures – System Quality, Information...