Original paper
Antecedents of application service continuance: A synthesis of satisfaction and trust
Abstract
Although ASP (Application Service Provider) has the potential to fundamentally change the manner in which IT services are provided for user firms, current ASPs often fail to provide good results in accumulating and retaining customers. To fill the gap between the expected benefits of application service and its disappointing results in the real world, we present a conceptual model including three quality measures – System Quality, Information...
Paper Details
Title
Antecedents of application service continuance: A synthesis of satisfaction and trust
Published Date
Aug 1, 2011
Volume
38
Issue
8
Pages
9530 - 9542
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