Original paper
A Contingency Approach to Modeling Satisfaction with Management Consulting Services
Abstract
Studies modeling customer satisfaction have often produced conflicting findings, prompting some scholars to suggest that satisfaction may vary under different product and situational conditions. This longitudinal study of business-to-business professional services (management consulting services) examines the moderating effects of two individual-level variables (product-norm experience and stakeholding) and one purchase situation variable...
Paper Details
Title
A Contingency Approach to Modeling Satisfaction with Management Consulting Services
Published Date
Nov 1, 2000
Journal
Volume
3
Issue
2
Pages
138 - 153
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Notes
History