Original paper
Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach
Abstract
Organizations today desire strategies that place them on the frontiers of service innovation. In this research, we provide a novel research framework that incorporates resources and capabilities and how they affect elements of service innovation. This research draws on the resource-based view of the firm to define firm's internal resources and outside (i.e., relational) capabilities. Because firms compete in a dynamically changing market, we...
Paper Details
Title
Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach
Published Date
Jun 3, 2014
Volume
17
Issue
3
Pages
533 - 546
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Notes
History